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Staff at Wigan International Pool and Howe Bridge Sports Centre are
celebrating this week having achieved Quest status.
Quest is the quality standard award for the UK’s Sport and Leisure
industry. The accreditation defines industry standards of good
management practice and is particularly focused on customer service.
Both centres are managed by Wigan Leisure and Culture Trust and each
faced a two-day external assessment by an independent assessor who
scrutinised the centres to ensure they were operating efficiently and
effectively. The assessor also interviewed partner organisations,
members of staff and customers.
A score of at least 60 per cent has to be achieved in order to achieve
the standard. Howe Bridge achieved a score of 68 per cent and Wigan
International Pool scored 66 per cent.
Wigan International Pool Manager Stephen Colclough said: “We are going
through a lot of changes at Wigan Pool at the moment so it especially
pleasing that we achieved the Quest accreditation. I’m really proud that
all of our staff played a role in achieving this award. The plans for a
new swimming pool are on the horizon and these are exciting times for us
all. Each member of the team remains focused on providing excellent
customer service to our users in the run up to the new facility
opening.”
Howe Bridge Sports Centre Manager Denise Grundy said: “We are delighted
to have achieved Quest status; this puts us among an elite group of
sports centres nationwide to achieve the award. We have spent years
building a great reputation at Howe Bridge and have harnessed good
relations with all of our customers; this is reflected in the score we
achieved. I would like to thank everyone who was involved in the process
and hope this will help us to continue to provide excellent service to
our visitors.”
The successes at Howe Bridge and Wigan means Wigan Leisure and Culture
Trust now manages six Active Life sports centres with Quest status. The
other centres with Quest status are Robin Park Arena, Ashton Leisure
Centre, Tyldesley Pool and Hindley Pool.
For further information about Wigan International Pool call 01942
243345. For Howe Bridge Sports Centre call 01942 870403. For further
information about all Active Life sports centres and pools visit
www.wlct.org/activelife.
-ends-
NOTES TO EDITORS: For further information on this press release please
contact Chris Dunbar, Media and Public Relations Manager, on 01942
486937 or at
c.dunbar@wlct.org.
Photographs: The attached images show Howe Bridge Sport Centre and Wigan
International Pool staff celebrating their Quest awards.
Wigan Leisure and Culture Trust: Wigan Leisure and Culture Trust is a
charitable trust working on behalf of Wigan Council to manage and
support leisure and cultural facilities, initiatives and events for over
300,000 residents in the Wigan Borough. See
www.wlct.org.
Getting Wigan Active: Getting Wigan Active is Wigan Leisure and Culture
Trust’s vision to help people across the Wigan Borough to become more
physically, mentally and creatively active. It also aims to increase
community activity and to encourage good citizenship.
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Pictured at Howe Bridge Sports Centre’s Profiles fitness suite are (top)
Matthew Concannon (Recreation Assistant) and (second row) Stephen Dixon
(Duty Manager), Gill Goodman (Receptionist), Craig Jones (Duty
Supervisor) and (front row) Daniel Fleming (Fitness Instructor), and
Claire Saunders (Recreation Assistant)
Pictured at Wigan International Pool’s Profiles fitness suite are (l to
r) Emma McDougall (Recreation Assistant), Stephen Colclough (Centre
Manager), Neil Kenyon (Duty Manager), Bill Andrews (Technical Assistant)
and Martin Smith (Fitness Instructor) |