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Carole is new champion for borough's
heritage
 Wigan's award-winning heritage services have a new boss…but she's no
stranger to the borough's historical attractions.
Born and bred Wiganer Carole Tyldesley has been general manager at Wigan
Pier for the past six years.
Now, in her new job as Wigan Leisure and Culture Trust's Heritage Services
and Wigan Pier Manager, Carole has taken on responsibility for heritage
sites across the borough - including the History Shop, Leigh Archives and
Wigan Pier.
She takes over from former heritage services manager Alistair Gillies, who
retired in July, and her new role also includes responsibility for the
borough's pioneering heritage magazine, Past Forward.
Carole has lived in the area all her life, and is an active member of the
borough's tourism forum. She's a chartered member of the Management
Institute, gained after 4 years night study at Wigan and Leigh Management
College, and has a diploma and post graduate qualification in management
Carole said: "I'm lucky to manage a diverse team of dedicated heritage
professionals and operational managers who bring history into the
community and offer an excellent service.
"Part of the team has been rewarded by achieving the 'Charter Mark' for
the quality of service they provide, and the rest are very near to
submitting an application for the same accolade.
"My concern now is how to build up long term interest and increase access
to
heritage sites, museums and the collections and also generate wider usage
within the local community.
"Another area I want to develop is our volunteer programme and recruit a
high calibre of volunteer to support various elements of our services."
Ian Bancroft, executive director for libraries and heritage with Wigan
Leisure and Culture Trust, said: "It's great to have Carole on board as
someone who knows Wigan so well, and already has lots of experience of the
borough's heritage. She will bring a real focus on customers and improve
service standards for the public across all our heritage facilities."
Carole says she's a great believer in the importance of heritage-related
tourism, born out of six years at the helm of one of the country's top
tourist attractions. She added: "From my work at Wigan Pier, I understand
the importance of putting visitors at the heart of everything we do.
Currently a new vision for heritage is being developed and work will start
very soon to find out what is wanted in the borough for the future."
Carole has recently played an important role in helping the Romanian
mountain resort of Sinaia - with which Wigan has close links through the
council's development company - develop its tourism and visitor management
policies.
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