Quality

Double Award for Grounds Maintenance Services
Grounds Maintenance Services are proud to announce that following in-depth assessment of our internal and customer processes, we have been awarded certification to the Quality Assurance Standard ISO 9001:2000. The development and implementation of this formal Quality Management System further enhances our commitment of promoting the importance of meeting our customers' needs, as well as satisfying statutory and regulatory requirements.

Achieving certification to this prodigious quality standard is testament to the systems and procedures that we now have in place and to our staff who are committed to ensuring our customers receive the best possible service. Grounds Maintenance Services are fully committed to continuously improving the quality of its service. We hope that this commitment will enhance the satisfaction of all our current and future customers.

QUALITY POLICY STATEMENT
It is the policy of Grounds Maintenance Services to provide customers with a high quality service, which is continually reviewed and improved in order to meet the changing needs of our customers.

We seek to continually improve the effectiveness of our service by regularly reviewing our service objectives as stated in our Service Business Plan and by the implementation of our ISO 9001:2000 Quality Assurance System.

Our staff are actively encouraged to review their working practices and to develop their skills via appropriate training and development programmes in order to promote a “get it right first time” culture. Service performance is continually measured by means of service returns, service inspections and customer satisfaction surveys, the results of which are openly communicated throughout the organisation.

Service Objectives

• Improve our local environment by delivering a neat, tidy and well maintained landscape
• Respond to the needs of all our customers by providing services that are accessible, of high quality, reliable and efficient
• Work in partnership both within Wigan Council and more widely
• Promote a working environment which develops values and invests in our staff.