*
*

Wigan Children's Information Service

*

CIS LINKS

CIS Home

Types of Childcare

Paying for Childcare

Find Childcare

Working in Childcare

Outreach Information

Concerns & Complaints

Useful Links

Children & Young People's Services

WLCT Children's Services Page
 

Concerns & Complaints

What if I’m unhappy with my childcare provider?
Your first step is to discuss your concern with your childcare provider to see if you can resolve things.
For details of OFSTED’s complaints procedure, please follow the link below:
http://www.ofsted.gov.uk/publications/index.cfm?fuseaction=pubs.displayfile&id=2841&type=pdf

What if there’s a child protection issue?
If you think a child in the care of a childminder or day care provider may be at risk of abuse or neglect, you should contact OFSTED immediately on 08456 404040.
You should also contact the Wigan Council’s Children in Need Duty Team, phone 01942 828300 (Monday to Friday, 8.45am to 5pm). Outside these hours, phone the Central Duty Team on 01942 828777.
For more information on OFSTED’s complaint system, please follow the link below:
http://www.ofsted.gov.uk/publications/index.cfm?fuseaction=pubs.displayfile&id=2841&type=pdf

Image: Child telling time
Telling the time

Image: Science display
Science display

Image: Children washing up
Washing up!

Trust Home Page | About Us | Leisure | Culture | Tourism | Sport | Arts | Libraries | Contact Us